To our valued customers,
I’d like to provide an update regarding our supply issues. As most of you know, we consolidated our UK factory into our France operation, along with a considerable expansion of our France factory, in 2011. Art material factories consist of many different production lines, many of them with different technologies and skillsets. While we were able to successfully transition in over 80% of our items that we offer for sales, there were transition issues on some of our lines and items, most notably in Mediums, Sets, and some of the series colors in some of the ranges.
Our factory and staff have been working around the clock to catch up and have reduced our order backlog to them by over half in the last few months. For example, Medium production in the month of February and March was over double what our normal demand is and a considerable amount of product is on its way to us. We expect to see continued improvement in April and be back to normal fill levels late April.
Thank you for your patience and continued support. It is our partners that make us great.
Kind Regards
Doug Johnston
President, ColArt Americas